Privacy Policy

1. Who We Are

Capsule is a service that helps families preserve life stories through guided AI-assisted audio interviews. When we say "Capsule," "we," "us," or "our," we mean the team operating this platform.

2. Information We Collect

Account information: When you create a sponsor account, we collect your name, email address, and password (stored as a secure hash).

Storyteller information: When you create a Capsule for a storyteller, we collect the storyteller's name and, optionally, a photo. Storytellers themselves do not create accounts — they access the app via a PIN you share with them.

Audio recordings and transcripts: We store all audio recorded during interview sessions, along with AI-generated transcripts and extracted highlights ("Moments").

Usage data: We may collect standard log data such as IP addresses, browser type, and pages visited, to help us operate and improve the Service.

3. How We Use Your Information

• To provide, operate, and improve the Service
• To generate transcripts and AI-extracted Moments from audio recordings
• To send account-related emails (e.g. verification, password reset)
• To respond to support requests
• To detect and prevent abuse or unauthorized access

We do not sell your data. We do not use your recordings to train AI models without your explicit consent.

4. Third-Party Services

To provide the Service, we work with carefully selected third-party providers:

• Cloud storage: Audio files and assets are stored on secure cloud infrastructure (e.g. Amazon S3 or Cloudflare R2).
• Transcription: Audio is processed by a transcription provider (e.g. Deepgram or AssemblyAI) to generate text.
• AI processing: Transcripts may be sent to an AI provider (e.g. Anthropic) to extract Moments and assist with interview orchestration.
• Email delivery: Transactional emails are sent via a third-party email provider.

All third-party providers are contractually required to handle your data securely and only for the purposes we specify.

5. Data Sharing

We do not share your personal data or recordings with third parties except:

• With service providers as described above
• If required by law or valid legal process
• To protect the rights or safety of Capsule, our users, or the public
• In connection with a merger or acquisition, with notice provided to you

6. Data Retention

We retain your account data and recordings for as long as your account is active. If you delete your account, your data will be permanently removed from our systems within 30 days, except where retention is required by applicable law.

We strongly encourage you to download copies of your recordings, as we cannot guarantee indefinite availability.

7. Your Rights

Depending on where you live, you may have rights including:

• Access to the personal data we hold about you
• Correction of inaccurate data
• Deletion of your account and associated data
• Objection to certain uses of your data

8. Security

We use industry-standard security practices including encrypted connections (HTTPS/TLS), hashed passwords, and access controls to protect your data. No method of transmission or storage is 100% secure, but we take the protection of your stories seriously.

9. Children's Privacy

Capsule is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service. Your continued use of Capsule after any changes constitutes your acceptance of the updated policy.